IT-Label Residential: digital handover level

A home is assessed today in many ways. There is an energy label, there are requirements for insulation, heating and ventilation, and installations are carefully measured and documented. Anyone buying or renting an apartment gets an increasingly complete picture of how sustainable and comfortable a home is.

Yet one layer often remains out of view. We assess homes on energy, sustainability and installations. But who actually looks at the digital infrastructure of the residential building? While residents work from home, make video calls, stream and connect ever more devices, the question of how a building is digitally prepared for that usually remains unanswered.

IT-Label is therefore researching how the thinking behind the digital handover level of commercial real estate can be translated to residential buildings. That research now has a name: IT-Label Residential, the digital handover level for residential buildings.

A residential building is technically not a home, but a network

Technically speaking, an apartment building has the same kind of central digital infrastructure as an office or commercial building. From a building entrance or technical room, the connection is distributed across floors and eventually to individual homes. The chain essentially looks like this:

Provider → building entrance → technical room → backbone / riser → floor → apartment.

As a result, many of the same questions apply to a residential building as to commercial real estate. Does fiber actually enter the building? How many providers are available? Is there sufficient capacity and how is the backbone set up? How do the risers run to the floors and how is the connection per apartment realized? And just as important: is future expansion possible, are the technical rooms secured, is the infrastructure documented, and does everyone know who is responsible for what?

These are exactly the questions IT-Label also answers for offices. The difference is that they are rarely asked for residential buildings, even though usage has become just as intensive.

IT-Label Residential: two levels

IT-Label Residential does not look at the internet connection of a single apartment, but at the digital infrastructure of the entire complex. To keep this manageable, the methodology works with two layers.

Building level

At building level, it concerns the shared foundation of the complex. Think of the telecom connections and fiber, the number of available providers, the building entrance, the backbone and risers, the technical rooms, the degree of redundancy, expandability, the physical security of rooms, and the quality of the documentation.

Apartment level

At apartment level, it concerns what actually reaches the home: the connection into the meter cupboard, available capacity, internal data cabling, preparation for good Wi-Fi coverage, connection points, smart home infrastructure and expansion possibilities.

That distinction matters, because a residential building can be digitally strong at building level while the last few meters into the home still form a weak link. Fiber to the building is good. But what does the resident actually receive inside their apartment?

A home is built to last for decades, but is digitally assessed today based on yesterday's needs.

Shared systems make the building digital

Beyond the connection per home, a modern complex increasingly runs on shared digital systems. Video intercom, access control, cameras, elevators, building management, smart meters, charging facilities, solar panels, heat pumps, sensors, parcel lockers and digital key or access systems are no longer the exception.

These systems share the same infrastructure and place the same demands on capacity, reliability and security. A modern apartment building is not just a collection of homes. It is increasingly becoming a digital ecosystem. This also means that cybersecurity in real estate is no longer just a theme for offices.

Data consumption keeps growing

The load on that ecosystem is increasing. Residents work from home more often, make video calls, stream, game, use cloud software and smart home systems, own more and more connected devices, and use AI applications. Each of these habits demands more capacity and more reliability.

This raises a real question: will a residential building that has sufficient internet capacity today still be future-proof in ten years? Anyone who only asks that question at handover risks an infrastructure that is already behind the moment residents move in.

New construction: fibre-ready is the basis, not the end point

New construction projects today are extensively designed around energy, insulation, heating, ventilation, solar panels, charging facilities and sustainability. Digital infrastructure, however, still relatively often enters the process late, even though this layer is precisely the one that is difficult to adjust afterwards.

Since 2026, new and extensively renovated residential buildings must be fibre-ready and have an access point (Besluit bouwwerken leefomgeving (Bbl), Article 4.245). That is the legal basis. What happens after that in the complex and in the home, and how well it works, is not regulated by law. Read more in our article about the Gigabit Infrastructure Act and the fibre-ready building.

This raises a simple but pointed question. Why do we design electrical infrastructure with room to grow, but sometimes still design digital infrastructure based on today's needs? Early in the development process is exactly where IT-Label Residential can add value: in design, engineering, new construction, handover, renovation and transformation. Early insight prevents choices from being made that are costly to correct later.

Existing buildings: has the infrastructure ever kept pace?

Existing complexes also deserve attention. Many older residential buildings were developed in a period when working from home barely existed, streaming was limited, fiber was not standard, smart home systems were rare, and far fewer devices were connected.

The key question then becomes: has the digital infrastructure of a building from 1995 actually ever been modernized to match usage in 2026? In many cases, the answer is unknown. A pre-inspection or audit can provide insight here into bottlenecks and future investment needs, so that management and maintenance can be planned on a sound basis.

Who is IT-Label Residential relevant for?

The insight that IT-Label Residential provides touches a broad group of parties. Each of them needs the same overview at a different moment.

• Project developers and contractors who want to steer digital quality early.
• Institutional investors and owners of residential complexes who want to substantiate their portfolio.
• Housing corporations, owners' associations, asset managers, property managers and technical managers responsible for management.
• Telecom providers connecting to shared infrastructure.
• Buyers and tenants who want to know what a home offers digitally.

For residents, that last point is no small detail. IT-Label Residential makes visible what residents normally only discover after receiving the keys.

Digital infrastructure and housing quality

The question arises whether digital infrastructure will eventually become part of housing quality and of the value of real estate. An apartment with reliable fiber, good Wi-Fi preparation, sufficient connection points and future-proof infrastructure can be more attractive to a resident who works from home structurally or uses many digital applications.

A good internet connection is becoming less of a luxury and more of a basic provision. That makes digital quality a factor that, alongside energy and comfort, deserves a place in the assessment of a home.

Digital living comfort

To make that factor discussable, IT-Label introduces the concept of digital living comfort. This is not only about speed. It is also about reliability, coverage, security, ease of use and future-proofing. Together, these characteristics determine how pleasant and how worry-free a home is to use digitally.

Not 'fiber present', but the entire chain

IT-Label Residential deliberately looks beyond a simple yes or no. The relevant question is not whether fiber is present, but how the entire digital infrastructure of the building is structured. From provider to building entrance, from backbone to floor, all the way into the home itself.

That approach aligns with the broader methodology of IT-Label: assessing a building as a coherent whole, in a language that owners, managers and residents understand. From meter cupboard to fiber, IT-Label Residential provides insight into the digital handover level of residential buildings. Not just sustainable living, but also digitally future-proof living.

Help shape the development of IT-Label Residential

A residential building is built to last for decades. Digital technology changes within a few years. This is precisely why we need to think today about the digital infrastructure of tomorrow, so that residential buildings can grow along with the usage of their residents.

IT-Label Residential is the digital handover level for residential buildings. Together we make visible what is still invisible today. Are you a developer, investor, housing corporation, owners' association, asset manager or provider and would you like to help shape the development of this methodology? First take a look at what the IT-Label is and then get in touch to share your knowledge and practical experience.